SA Pathology is committed to delivering exceptional patient care, and we seek your feedback about how we can improve our services.

There are two ways you can tell us about your experience with us – through our formal feedback process, or via our Consumer Experience survey.

Formal feedback

The most effective way you can help us to improve our services is to provide us with a formal complaint, compliment, or suggestion by completing our Consumer Feedback form and returning it to You may also provide us with feedback by contacting our Call Centre on 8222 3000.

Download form

Your feedback will be reviewed and entered into our Safety Learning System. In line with the National Safety and Quality Health Service (NSQHS) Standards, we investigate all feedback and aim to respond within 35 business days.

Our consumer feedback email is monitored Monday to Friday during business hours.

For all COVID-19 enquiries, please contact our Call Centre on 8222 3000.

Consumer Experience Survey

Our consumer experience survey invites you to tell us about your experience at our collection centres. Your answers are strictly confidential and will help us explore areas in which we can strive to provide a better service.

If you wish to make a complaint, leave a compliment, or make a suggestion, please let us know through our formal feedback process.

Take the survey