We want your feedback

Telling us about your experience at our collection centres helps us to improve our services.

Complaints, compliments and suggestions

This is the most effective way you can help us improve our services.

If you wish to make a complaint, leave a compliment, or make a suggestion you can either:

We will investigate your feedback and provide a response to you within 30 days.

Consumer Experience Survey

Our consumer experience survey invites you to tell us about your experience at our collection centres. Your answers are strictly confidential and will help us explore areas in which we can strive to provide a better service.

Please note, we are unable to provide a response to feedback received through our survey. If you would like us to respond to your feedback, please complete our Consumer Feedback form.

Complete the short survey